Privacy Policy
Effective Date: January 1, 2025
Rising Tide AI ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our services. This Privacy Policy explains how we collect, use, store, and share information through our website, platform, and related services (collectively, the "Service").
By accessing or using the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
a. Information You Provide
- Account information: name, email address, company name, password
- Billing information: credit card details, billing address (handled securely via third-party processors)
- Communication data: messages, support requests, or other content you send to us
b. Information We Collect Automatically
- Usage data: browser type, IP address, pages visited, features used, time and date of access
- Device data: device identifiers, operating system, and device type
- Cookies and tracking technologies: we use cookies and analytics tools to enhance user experience and monitor platform performance
c. Information from Third Parties
We may receive information from OTA platforms, reservation systems, or analytics services when you integrate or connect your Rising Tide AI account with them.
2. How We Use Your Information
We use your information to:
- Provide and operate the Service
- Improve, personalize, and optimize our platform
- Communicate with you about your account, updates, and support requests
- Send promotional or service-related emails (you may opt out)
- Prevent fraud and enforce our Terms of Service
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service providers: payment processors, hosting services, analytics tools
- Business partners: with your consent, when integrating with OTAs or reservation platforms
- Legal authorities: when required to comply with legal obligations or protect our rights
- In the event of a business transfer: your data may be transferred in the case of a merger, acquisition, or sale of assets
4. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law. You may request deletion of your account or data at any time by contacting us.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access or download your personal data
- Correct inaccurate data
- Delete your data
- Object to or restrict certain types of processing
- Withdraw consent to marketing communications
To exercise any of these rights, please contact us at info@rtideai.com.
6. Data Security
We implement industry-standard measures to protect your data, including encryption, access controls, and secure servers. However, no method of transmission over the Internet is 100% secure.
7. International Users
If you are located outside the United States, please note that your data may be transferred to and processed in the U.S. or other countries where our servers or service providers are located.
8. Children's Privacy
Our services are intended for business users and are not directed to children under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Continued use of the Service after changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Rising Tide AI
Email: info@rtideai.com